1. Replacements (Damaged Goods)
We take customer satisfaction seriously. Please inspect your Good Trip order carefully upon arrival to ensure it hasn’t been damaged during shipping.
- All claims for damaged items must be submitted within 3 days of delivery by emailing support@goodtrip.com.
- Include detailed information and clear images of the damaged product(s) and packaging.
- Eligible claims will receive a replacement order — refunds will not be issued for products damaged during shipping.
- Keep all packaging materials until your claim is resolved.
2. Returns & Refunds
If you are not fully satisfied with your purchase, you may request a refund under the following conditions:
- Refund requests must be made within 14 days of your product’s delivery date.
- We can only accept returns for products purchased directly from goodtrip.com.
- Returned items must be unopened, unused, and in their original packaging.
- Shipping costs are non-refundable, and customers are responsible for return shipping fees.
- Once your return is received and inspected, we will notify you of approval or denial.
- Approved refunds will be issued to your original payment method. Processing times depend on your financial institution (typically 5–7 business days).
To request a return, email support@goodtrip.com with:
- Your order number
- Name on the order
- Phone number
- Email address
- Return shipping address
- Reason for the return
3. Exchanges
We do not offer exchanges. Please double-check your order details before completing checkout. If you believe you received the wrong product, contact us within 48 hours of delivery at support@goodtrip.com.
4. Contact Us
Questions about returns or refunds?
Email: support@goodtrip.com
Phone: 123 456 789
