1. Shipment Processing Time
- All orders are processed within 1–2 business days.
- Orders are not shipped on weekends or major U.S. holidays.
- Shipping rates are calculated based on package weight and delivery ZIP code.
- Please confirm your shipping address is accurate and complete before placing your order. Incorrect or incomplete addresses may cause delays or result in lost shipments.
- Good Trip does not ship to P.O. Boxes or APO/FPO addresses.
2. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation Email once your order has been shipped.
- This email will contain your tracking number(s). Tracking will be active on the carrier’s website (UPS or USPS) within 24–48 hours.
- Delivery delays can occasionally occur. Please note that UPS does not ship on Sundays.
3. Damaged Goods - Ship Happens
If your order arrives with visible damage to the packaging and products inside:
- Contact our customer service team at support@goodtrip.com within 3 days of delivery to request a replacement.
- Keep all packaging materials and the damaged goods until your claim is resolved.
- Orders damaged during transit must be reported within the specified timeframe to qualify for a replacement.
- Refunds are not issued for items damaged during shipping; replacements will be provided instead.
4. Returns Policy
For details on how to return your order, please review our Return & Refund Policy.
5. Questions?
Email us at support@goodtrip.com and we’ll be happy to help.
